Warranty

Risk-free Custom Curtains with Ouoio

Ouoio's goal is to simplify the process of ordering custom curtains and also deliver the best quality in industry to families. The experience of customers and the quality of our products come first to us.

That's why we offer the following services to help you order your risk-free custom curtains:

  • We offer free fabric swatches for you to feel the texture and see the color.
  • We provide expert advice on measurement and selection of the most fitting collection for your windows.
  • Reasonable return request* will be accepted and handled within 30 days upon your receipt. Check out our Return & Refund Policy for detailed information.
  • Installation of curtains or shades should be carried out under proper installation instructions.OUOIO provides detailed installation instructions for curtains and shades. Please install the hooks or hardware carefully and gently to prevent damage to the fabric or shade lifting system.

* The return policy does not apply to any return/refund based on fabric selection, if the customer has not seen a fabric sample or declines to receive a fabric sample after the order is placed.

Limited Lifetime Warranty

OUOIO only delivers the best curtains to customers. We proudly stand behind our materials and manufacturers with a limited lifetime warranty.

What is covered

We guarantee that our product will be free of manufacturing defects for as long as you own it. Should the product be defective, OUOIO will, at its sole discretion, repair or replace the defective item.

What is not covered

  • This limited warranty does not cover normal wear & tear (examples: normal fading from sunlight, fraying of fabric, loss of color intensity, damage from water, insects or pets, deterioration of operation mechanisms over time).
  • This limited warranty does not cover any damages caused by the owner modifying, attempting to fix, or otherwise altering the products.
  • This also does not warrant that the products won't be obsolete at some point in the future.
  • This warranty is extended to the original purchaser only and is non-transferable.

How long does this coverage last

This warranty lasts for the lifetime of the product. 

How to obtain services

For all warranty services please email us <info@ouoio.com> about your inquiry, please attach photos of the defective item.

*Appendix

Care Instruction

Material Collection Care
Linen Liz Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Stefana Silber Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Patti Dry Clean
Kyla Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Tia Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Jawara Dry Clean
Ian Dry Clean
Masha Dry Clean
Joy Dry Clean
Ron Dry Clean
Lance Dry Clean
Lacey Dry Clean
Cotton Broad Dry Clean
Cloe Dry Clean
Tino Hand wash cycle.
Gentle cycle machine washable in cold water.
Dried on low heat or dry naturally.
Additionally iron it when they are still damp to remove creases and wrinkles.
Wipe clean.
Do not bleach.
Do not wash in hot water.
Dry Clean.
Isabella Dry Clean
Sarai Dry Clean
Velvet Birkin Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Shayna Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Veda Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Silk Selman Dry Clean
Sheer Hanna Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Scandina Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Brooklyn Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Florida Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Blackout Atlanta Hand wash cycle.
Gentle cycle machine washable in cold water.
Dried on low heat or dry naturally.
Additionally iron it when they are still damp to remove creases and wrinkles.
Wipe clean.
Do not bleach.
Do not wash in hot water.
Dry Clean.
Saba Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Mayra Hand wash cycle.
Wipe clean.
Dry clean.
Do not bleach.
Do not wash in hot water. 
Outdoor Heck Hand wash cycle.
Gentle cycle machine washable in cold water.
Dried on low heat or dry naturally.
Additionally iron it when they are still damp to remove creases and wrinkles.
Wipe clean.
Do not bleach.
Do not wash in hot water.
Dry Clean.
Edith Hand wash cycle.
Gentle cycle machine washable in cold water.
Dried on low heat or dry naturally.
Additionally iron it when they are still damp to remove creases and wrinkles.
Wipe clean.
Do not bleach.
Do not wash in hot water.
Dry Clean.
Retardant Regal Hand wash cycle.
Gentle cycle machine washable in cold water.
Dried on low heat or dry naturally.
Additionally iron it when they are still damp to remove creases and wrinkles.
Wipe clean.
Do not bleach.
Do not wash in hot water.
Dry Clean.
SPA Hazel Hand wash cycle.
Gentle cycle machine washable in cold water.
Dried on low heat or dry naturally.
Additionally iron it when they are still damp to remove creases and wrinkles.
Wipe clean.
Do not bleach.
Do not wash in hot water.
Dry Clean