For all products excluding made-to-order items
- Orders may be cancelled for a full refund before the orders are shipped or within 12 hours (workday) of payment confirmation. Once order are shipped, you will be advised with carrier name and tracking number.
- Orders will not be accepted to be cancelled once orders are shipped.
Made-to-order products
- Orders after 12 hours want to be changed size, color and material, you will be responsible for 25% of the product price.
- Orders that have already been shipped can not be cancelled.