FAQs
HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
SHIPPING POLICY：
Production Time: 2 – 5 business days. Each of our products is made-to-order only for you so the production time will be a little bit longer than usual. Please be patient!
Shipping Time:
The U.S.
- Shipping Method:Shipping Method
- Shipping Time:6-12 Working Days
- Costs:$9.99
- Shipping Method:Fast Shipping
- Shipping Time:3-5 Working Days
- Costs:$19.99
2.All Countries
- Shipping Method: Standard Shipping
- Shipping Time: 6-12 Working Days
- Costs: $9.99
- Shipping Method: Fast Shipping
- Shipping Time: 3-5 Working Days
- Costs:$19.99
At the moment, our shipping cannot delivery to US Military bases. We apologize in advance for this inconvenience.
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be processed the following Monday.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 24 business days, please contact us for timely support.
PAYMENT
What type of payments do you accept?
We currently accept the following forms of payment:
- PayPal: Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.
When will my card be charged?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I'D LIKE TO CANCEL MY ORDER
REFUND POLICY：
You can cancel your order within the first 24 hours of making a purchase by contacting our customer support team and requesting an order cancellation via info@ouoio.com. After that time, the order is locked for processing and cannot be canceled.